Case study on empowerment and intuition

Organizational behavior plays a significant role in explaining and ascertaining interpersonal relationships between employees and also with their higher and lower subordinates in the organization for appropriate and successful operations (Ivanko, 2013). The aim of this paper is use concepts of organizational behavior with the aim to diagnose problems facing The Regency Grand Hotel. Employees have different behaviors and to predict and determine their complete behavior, the incorporation of organizational action will play a crucial role. Moreover, effective communication in an organization is attained through effective implementation of organizational behavior concepts; hence, balancing cordial relationship. Marketing in an enterprise in reached by adequately embracing organizational behavior concepts to achieve a state where managers can encourage, direct, and support their subordinates (Ivanko, 2013). As a result, the concept of the value of a person was compromised as a large number of employees who were assigned the power to make decision quit their positions leading to less strict bureaucratic rules in the hotel.

Employees who have been given particular authority from the top manager expect respect from employees below them. Another glaring problem that resulted in The Regency Grand Hotel’s failure was the constant interaction and observation by the manager Becker who was at the front desk, restaurants, lobby, and the various departments. In the process, it reduced the manager power as the employee got used to him to the point of directly consulting him for minor issues. Instead, he could have been more focused on pertinent and crucial matters that can make the hotel more productive. In so doing, Becker's burden of employees consulting him for minor issues could have been reduced significantly. Finally, quality decisions at various levels of the hotel could be translated into quality services; hence, a reduction in the number of complaints.