ISO 9000 and Project Management
Document Type:Research Paper
Failure of an organization to meet quality standards results to losing consumer trust and therefore it market domain. Quality standards enhances credibility of suppliers and customer by growing the market for products and services According to Mihail (2017), ISO management system standards (MSS) aid an organization to improve performance through the provision of repeatable steps that the organization implement to attain their objectives and goals and enhances self-evaluation, improvement in strategies, reinforce awareness of employee and leadership, commitment, and management. ISO 10006 According to Tricker (2013), ISO 1006 avails strategies and procedures for the solicitation of quality management in ventures used in organizations dealing with projects of capricious complexity, for instance, long or short duration being an individual venture to being part of portfolio or program of ventures in various environment notwithstanding type of product or service, involved process with ultimate goals of satisfying parties interested in the venture by presenting quality project management.
The international standard for the organization (ISO) develops and initiate standards to safeguard the society from probable error through quality management system standards model specifically ISO 9001. ISO reflects environmental transformation and ensures continued delivery of the organization potentiality to consistently avail product meeting consumer regulatory and applicable requirements. Principle 3; people involvement whereby organization success relies on retaining competent employees, empowering and encouraging them, employee motivation which increases innovation and recognition of achievement making them maximize potential. Principle 4; process approach in which the organization fosters performance when leaders control and manage processes, inputs, and outputs collaboratively. Principle 5; management systematic approach, ensures the success of the organization when processes are effectively managed and coherence in the quality management system. Principle 6; continuous improvement by organization sustaining the current level of performance, identification, and exploitation of new opportunities and respond to conditions change.
Principle7; decision making a factual approach, by organization establishing an evidence-based process of decision making involving assembling of inputs from different sources, facts identification, and considering probable consequences. The leadership ensures customer focus in the holistic organization, ensuring enhanced customer satisfaction by meeting the needs. The management avails planning of product quality measurably and process quality objectives to meet organization quality management system. Finally, the management team is accountable in preparation their organization for ISO registration through planning and implementing requirement specifications in organization quality management system development. Planning is reinforced by quality objectives that align with quality policy and are measurable (Pilot, 2015). Resource Management According to Cianfrani (2016), top management is responsible for determining required resources for improvement and implementation of the quality management system.
All germane infrastructure should be established, availed and sustained. These necessitate plan of preventive maintenance and record ascertaining effectiveness (Cianfrani, 2016). The organization determines and manages work environment needed to attain conformity of quality products requirements for ISO 9001 quality management system, for instance, an adequate lighting system is needed for inspection of quality and detection of defects. Product Realization Product realization involves the process of developing, manufacturing and delivering products and services. The efficient quality management system includes comprehensive strategy from conceptual product to quality finished products. Additionally, the organization implements proper communication to the consumer by giving information about the product, handling customer complaints and feedback. Furthermore, design and development aid in product realization through planning and developing of, inputs, outputs, review, verification, validation, and management of developmental and design changes.
Purchasing process encompasses procurement of raw materials, selection of supplier and evaluation. It involves control and management of purchase product and suppliers. Quality management system requires selection and evaluation of suppliers based on ability to efficiently supply products with respect to organization requirements and identify criteria for selection and evaluation. Measurement, Analysis, Improvement It involves testing, inspecting, measuring, analyzing and improvement of activities in the planned quality management system, improve operation and results of the system and ascertaining products meet the product requirement. The management plays a significant role in management responsibility that needs decision making about vital measures and analyzing audit results, customer feedback, suppliers, trends and products (Pilot, 2015). Data analysis, in which the organization gathers and examine data to determine effectiveness and suitability in order to make improvements.
Monitoring and measuring processes provide sources of information on customer satisfaction and requirements. The organization monitors customer satisfaction information as a performance measurement of quality management systems. The organization also monitors and measures attributes of product to verify product requirement needs are me (Cianfrani, 2016). t Summarize and Conclude Findings ISO 9001 quality management system is globally recognized as principal quality management standard and has been widely implemented in many countries. Full implementation of ISO 9001 becomes organization instrumental asset. The quality standards assist the organization in meeting regulatory and statutory requirements respective to their product achieving success in customer service delivery. The ISO 9001 quality management system is essential in an organization since it is cost efficient, increase competitiveness and credibility, foster customer satisfaction, improved process of planning, communication and administration; and consistency in delivery.
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