Rockwater Insurance Case Study

Workplace issues and challenges- changed employee expectations III. Disciplinary action against employees 2. How the issues affect team work, performance and organizational success. Organizational change- improving of quality and productivity is an issue that the newly appointed operations manager at Edmonton branch of Rockwater insurance gets as he comes into his new position. Russel, who is the claims associate is underperforming and his work is described as sub-par, according to the audit of his job. The disciplinary action against employees is not being done as it should be and this action would cost the company. The manager takes on Russel’s case casually instead of following the due laid down procedures of disciplinary action against an underperforming employee. He simply writes memos which is not approved by the company and the way it ought to operate.

This therefore would affect team work since many of the workers would also be missing their targets and giving lame excuses for their underperformance. In other words, the case is a bad example that would affect team work, performance and organizational success in a negative manner (Griffin & Moorhead, 2011). Instead, it should hold an end year party and recognize departments instead of individuals. This is particularly harmful since the organizational process is not purely depended on an individual but on team work. The team does not expect to see an individual member o staff bragging over his/her achievement which cannot be seen if the job was to be evaluated at individual levels. The demoralizing of employees would result if the trend continues and many of them would not be willing to contribute to the company’s success because they may not be necessarily recognized.