Management philosophy at martina bay sands
Management philosophy needs to be incorporated in the company's everyday transactions and dealings so as it becomes part of the organization culture. A company’s management philosophy defines what is to be done and how the team members will interact with each other and also with the clients. A business philosophy may be clearly stated in the mission and vision statements or it may be implied by the management for example adopting a “whatever it takes” philosophy by the management by say putting in extra hours, constantly asking the employees to do more than in terms of their outputs and performances helps the business bring out its management philosophy yet it may not be written in the vision and mission statements.
Management philosophy to a company is very crucial because it directly affects the morale of the employees, their productivity and performance and helps the business to develop only positive attributes for the company. A case in point is the Marina Bay Sands philosophy on the leadership of the workforce. The resort was designed by Moshe Safdie and it includes a hotel, convection exhibition centre, a mall, a museum, two large theatres restaurants and the world's largest atrium casino with 600 tables and 1,600 slot machines. Due to the large nature of the resort, the owners of the resort decided to open it in stages and it was officially opened in September 2011. Since the opening of the resort, the company has always sought to ensure the best management practices are maintained so as to have a cutting over the competitors.
The management philosophies of the company show how the owners are committed to improving the experience of their customers by providing the best of the best. The main management philosophies include inspiring, motivating and nurturing their employees so as to reach their maximum potentials, commitment to integrity and diligence, innovation, the endless pursuit of being the number one in terms of profitability, quality and service delivery not in the market but in the whole world, basing decision making on analytics and data. However, at Marina Bay Sands, humility is as important to its success as the others. To be part of this team and to trust in its philosophy, you have to be willing to step out of your comfort zone to learn all areas of the business, not just what you are most experienced in and comfortable with.
If you are an expert in slots, be prepared to become an expert in tables. Actually, that’s not even out of the ordinary for our industry so this alone would not make us unique. There are many operators that are experienced in both tables and slots so let’s go even further. That is what CHASE is about. The CHASE is on”! The time and effort it took to build and implement this program, is just another example of the commitment to the future being made by management here at Marina Bay Sands. I felt it necessary to start with the overarching management philosophy because it sincerely is the foundation on which everything else is built. But now I will get more specific.
Webster defines philosophy as “the most basic beliefs, concepts, and attitudes of an individual or group”. This is another strength of the company because it gives the employees the incentive to do better and always aim to aim the highest when it comes to performance because they hope for a reward in the end. The employees in Marina Bay Sands are not afraid of taking risks and making mistakes because the management firmly believes that people cannot grow without risks and mistakes and therefore the employees are encouraged to take risks in their daily operations because at the end of it all they can receive proper guidance on the same. This has led to a higher level of career satisfaction among the employees because the employees constantly seek to challenge themselves to take risks and be better in everything that they do.
Commitment to diligence, integrity and results. i. iii. ) New Game Development Program Professor Andrew McDonalds was given an opportunity by the company to lead the company in 2010 when it was formed. He is instrumental in the gaming and casino industry because together with William Eadington they were able to co-author articles that are used in the casino industry. The duo has helped the casino and the gaming industry at large to be able to view the casino as a business and not as a leisure activity and this has helped in the study of the casino industry and findings which are used in the daily operations of the casino and gaming business. Marina Bay Sands has immensely benefitted from the tireless work of Prof.
) Visual Analytics. The endless pursuit of being number one in the areas of quality, service and profitability not only in the market but also in the world. i. ) Always challenging the status quo The company always urges its employees to look for ways to improve themselves and also ensure that they learn new trends that emerge in the casino dealings industry to improve the customer experience of the customers. The company always seeks to improve its casinos as evidenced by the use of Angel eye technology previously. The group is also charged with analysis, maintenance and improvement of the casino databases so as to present to the management the key trends and the most efficient action plans. The group is also charged with supporting marketing programs and also providing communication channels through data preparation and data mining.
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