TQM SPC essay
For total quality management effort, all members of the organization or the company play key roles in ensuring processes, services, products and culture in the way they perform their duties. SPC which is statistical process control is an element of TQM which involves use of simple calculations of mean, median and standard deviation of a set of measurements to give a work flow process for users to interpret charts and identify by looking if their process is in running smoothly or it has gone beyond their control. Positives in SPC means that the data is very quantifiable, can help manufacturers get any rising issues early, it can be easily implemented in software and it is easier to train operators on how to use.
The negatives in SPC means that it is very hard to identify the key process indicator. Section A: Statistical Process Control Q1. The centre contains the greatest number of value which implies that the mean of the data lies there and therefore would be the highest point on the arc of the line. The curve is usually concentrated at the centre and decreases as the curve moves to either. This point has the highest number of occurrences of the data. It is also where the mean of the data lies. From the Normal curve illustration, data is concentrated at the centre of the curve where the mean of the data lies. Too much focus on specification limits leads to a focus on acceptable performance rather than best performance.
Using this concept, therefore, will lead to the provision of services that the customers may not be satisfied within the name of services are provided according to specified limits. This concept of goalpost tends to believe that the services offered between the upper and lower specification limits are the best. The concept can be illustrated as shown below Bad product Good product Bad product Lower Specifications upper specification limit Limit (Isixsigma. com, 2018) From the illustration, a customer may be satisfied by a product from the bad product limits and due to the set specifications, he ends up getting a product that doesn’t satisfy him. The ISO 9001:2015 is part of the international standards that review the quality management of both small and large firms alike.
It specifies how the management operations should be conducted to create sanity and success in all organizational departments (Croft, 2012). The key objective is to supply goods and services that meet predetermined standards. The ISO 9001 has a goal to prevent non-conformity in both manufacturing and service industries. The quality standard was first introduced in 1987 by the international organization for standards with the aim of establishing a common language and definite characteristics of a quality system. There is also reduced operational expenses when a company is ISO: 9001 certified. The registration process is considered rigorous. Hence it unravels several shortcomings in the operations which are insignificant yet costly (Fonseca and Domingues, 2017). Therefore, the organization conducts the review after registration and takes steps to improve the internal processes.
The ISO 9001:2015 has made managers outline a strategic orientation and expand its target group. Other advantages include improved internal communication, good customer service, and reduction of product-liability risks (Sitnikov and Bocean, 2015). The ISO 9001:2015 also presents several challenges in the form of disadvantages to the organizations. From the first step regarding the rigorous creates caution and anxiety in the business owners. The process presents hurdles which make some businesses to give up the certification. Furthermore, owners and business managers lack an adequate understanding of the ISO 9001: 2015 certification as well as the quality standards required (Sickinger-Nagorni and Schwanke, 2016). Rather, it focuses on the end product, which is quality goods and services. The length of the process is long and may take months to complete.
On average, it may take a business at least 15 months to complete the registration process. Q2. Summarise a relevant tool/technique which could be applied within an ISO9001:2015 quality management system and evaluate the benefits this tool/technique could provide Risk-based thinking is a relevant tool in the ISO 9001:2015. Therefore, organizations know the production of substandard goods is unethical. Also, business organizations are required not to only think about the prevalent risks on the quality and returns, but to identify the opportunities and create plans to address them. Therefore, the organizations can make periodic improvements based on the risk changes. Risk-based thinking tool in ISO 9001:2015 aligns with the risk management strategies. Organizations place the duty of product standardization in the hands of the risk management department.
Quality can improve the firm’s value through customer satisfaction and demand then profitability (Dale and Plunkett, 2017). Quality conformance requires the performance meeting the product specifications and meet customer specifications. Quality costing is an effective management technique that collects and measures the expenses and maintains quality in the production process. The technique also identifies the non-value added expenses. Q 3. The management can allocate business costs depending on the number of processes the production unit can run. Each process requires labor, manufacturing overhead, and direct material costs among others. The decision is based on the management accountants to effectively apply the process costing and find a simple average for each item. PCM is very flexible in the production process. Whenever companies need to refine their production process, it is easy through the process costing approach.
Any company can use Taguchi loss function instead of goalpost method since the company aims at maximizing the available resources to satisfy its customers. This therefore minimizes the customer dissatisfaction on their products and services. By use of this method, the customers will be more satisfied as compared to the goalpost mentality. TQM is an essential aspect to the management strategy of an organization. It entails managing by the objectives. 1309119 Bryc, W. The normal distribution: characterizations with applications (Vol. Springer Science & Business Media. Link : https://books. google. The TQM Journal, 29(2), pp. Link: https://www. emeraldinsight. com/doi/abs/10. 1108/TQM-04-2016-0038 Croft, N. Quality costing. Routledge. Link: https://www. taylorfrancis. com/books/9781351907286 Fonseca, L. M. Impact of supplier management strategies on the organizational performance of ISO 9001 certified organizations.
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