NEW ZEALAND POST OPERATIONS MANAGEMENT PRINCIPLES

Competition 6 3. Frontline Leadership 6 4. PRINCIPLES AND PRACTICES OF OPERATION 6 4. Core operations 6 4. Sales 7 4. The Marketplace Model 10 7. MANAGEMENT PLAN 10 7. Vehicle Support Model 10 7. Ownership of rentals 11 7. Employee Retrenchment 11 8. Delivery of mails is the core business that ZN Post has been involved in for long time. Before 1987, New Zealand Post was a state agency that provided postal services in New Zealand. In the year 1987 several government agencies including New Zealand Post were corporatized into State-Owned enterprises (SOE). This made it to have monopoly of for mails in the entire country. Its business operations increased and it had a wider market to serve. On the other hand, the internet boosted the operations of parcel delivery. Since people were making many online orders, ZN Post was tasked with delivery responsibility.

The internet made the Company to realize many readjustments including upgrading its software and hardware as well. Another problem that was realized with these changes was decreasing performance of frontline leadership. The leadership that was expected to effect these necessary changes was showed inconsistent performance. The management has put into action plan to reduce costs of operation in order to realize profits. OPERATIONAL ISSUES Albert Porter describes operations as all activities that a business is involved in which are mainly delivering or production of goods and services (Porter, 2009). There are operational issues that are currently facing New Zealand Company. Some of these issues are external and New Zealand has no control over them. One of these issues is the emerging trend in technology.

Verra states that technology impacts sizes of the operations (2006). In most cases those organizations that are parallel with technology are impacted negatively. Competition Another operational issue arose from competition that came up as a result of deregulation of postal market by the Lange government. Despites this, the ZN Postal went on with their universal service. This led to reallocating of resources as well as reframing internal strategies of the Company. There was pressure from workers unions over training and to make people become better leaders. The operational function of the Company has impact on the leadership role of the ZN Post. PRINCIPLES AND PRACTICES OF OPERATION New Zealand Post is a government agency. According to the government act that led to its establishment, it is bound to conduct all its activities in an ethical manner with regards to law.

These range from employment practices, financial practices, operations standards among other principles. For instance, in the financial year 2016, the postal business made profit of $11 million after tax. This was attributed to fall in volume of mails. However other segments experienced increase in their operations. Inbound parcel increased by 6. whereas international parcels also rose by 15. This is not done to all leaders but just to front leadership. This is done keeping in mind that the front leadership is an agent of change to the other employment. They are oriented on changes in the external environment. Human resource is also on danger of losing their jobs easily. With adoption of new technology such as sorting machines which are now in operation at Christchurch, it is likely to replace many people who were doing the same job.

There was reduction in emissions with acquisition of Paxsters. But in generally, emission increased because of carbon emitted by freights in dispatching outbound parcels. IMPROVEMENT IN PRINCIPLES, MODELS AND TECHNIQUES 5. Technological Principle The New Zealand Post Company is currently undertaking three major operations. These are parcel delivery, banking activities and mail delivery. This reduced the risk that is associated with low volume of postal business. Front leadership role was also integrated with physical locations. This principle united teams that were previously separated so that to work together towards great experience of the customer. Increasing Consumer Experience There is big competition in the market all meant to win the confidence of consumer in the services. Consumers who are the target market for the ZN Post require delivery services that they can track their operations.

The parcel business has come up with many delivery options that are flexible and requires customers to specify how they want to receive their consignment. The parcel leave option allows customers to authorize the courier to leave their parcel even if they are not available to sign and acknowledge that they received their parcel. The redirect option allows customers to redirect parcel to another collection point. Finally the ParcelPod which is already available in Auckland, Tauranga and Hamilton gives recipient more time to collect their parcels by directing parcels to parcel lockers. This model is likely to attract many customers since they can specify in how they want to receive their parcels. Drivers will be paid every month even if the mail and parcel volume is low.

On the other hand, the transport Company will only be paid on the deliveries that they make which is a cheaper alternative. The NZ Post will not worry of operation costs but they will just function to facilitate transport and connecting sender of parcels and mail to recipients. To attract many customers, the saved costs can then be used to give discount to customers. MANAGEMENT PLAN New Zealand Post requires a well management plan to comply with external and internal requirements of operation. This means that ZN Post will be easily accessible to its means of transport when it comes to serving the international markets. In most cases it is not easy to get land in such places because of high demand.

Therefore, renting facilities will be the most appropriate decision. Employee Retrenchment The next decision is regrettable to our working staffs though it has to be implemented. This is retention of our employees. All the strategies that are proposed in this report are mainly aim at reducing the costs of operation, increasing market share and increasing the experience of the customer. Reducing costs of operations is the most important and mmediate measure to be taken. RECOMMENDATIONS These problems facing ZN Post require a viable plan in order to implement them. Since change is mostly in technology, it will also be important that this Company adopts changes that will improve its efficiency when it comes to technology and also reducing operation costs. Reducing the cost Reducing the cost and widening the market base is necessary.

Through technology, it will be able to reduce costs incurred in terms of wages and salaries paid workers. The system should be automatic. Tools like scanning devices to easily locate a parcel will be important and will replace workers required to sort parcels and arrange them on selves. Simplifying Internal Process New Zealand should try to integrate its system into one system that can carry out the entire process very fast. If several programs are used, a simple task is always very complicated and even slow. stuff. co. nz/business/83585431/new-zealand-post-reports-141m-profit-and-parcel-growth-as-letters-decline CourierPost. Track and Trace. Retrieved from https://www. pdf New Zealand Mail. Providing tailored post solutions to New Zealand businesses. Retrieved from https://www. nzmail. co. Mail delivery services from New Zealand Post New Zealand Post, helping Kiwis stay in touch.

Retrieved from https://www. nzpost. co. nz/ Porter, A. An interdisciplinary approach to evaluating the need for assistive technology reduces equipment abandonment.  Multiple Sclerosis Journal, 12(1), 88-93. doi:10. ms1233oa 11. Bibliography Aotearoa, T. courierpost. co. nz/ Dunne, T. Schmitz, J.  A. Tierney, W.  T. United Parcel Service Applies Texaco Stratified Charge Engine Technology to Power Parcel Delivery Vans-Progress Report.  SAE Technical Paper Series, 4(2). Doi: 10. cie. Meuter, M.  L. et al. Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. New Zealand Mail. Providing tailored post solutions to New Zealand businesses. Retrieved from https://www. nzmail. co. Mail delivery services from New Zealand Post New Zealand Post, helping Kiwis stay in touch. Retrieved from https://www. nzpost. co. nz/ Porter, A.

An interdisciplinary approach to evaluating the need for assistive technology reduces equipment abandonment.  Multiple Sclerosis Journal, 12(1), 88-93. doi:10. ms1233oa 12. Appendixes i): Table 1 The table shows the amount of Green House Gas released by NZ Post in 2016-2017.