Operational challenges report

Document Type:Thesis

Subject Area:Business

Document 1

To come up with the findings, a study of a job advertisement attached to the appendix provided the necessary base information. Findings such as rejection by workers, difficulty to fit it, the pressure to perform among others were discovered after a review of secondary sources such as business reports, books and journals. The paper also recommends some of the best practices and approaches to solve the issues. Creating friendly relationships, developing confidence, engaging excellent communication among others are some of the recommended strategies a new manager can employ to reduce exposure and impact of the likely issues to occur. Table of Contents Executive Summary 2 Introduction 4 Challenges likely to face 5 Addressing the Identified Issues 8 Conclusion 12 Bibliography 13 Appendices 14 Appendix 1:Job Snapshot 14 Job Description 14 Local Unit & Position Description 14 Position Qualifications 15 Requirements 15 Preferred Skills 17 Company & Business Area Description 17 Snapshot Link 18 Introduction An operations manager is one of the key persons who ensure activities within an organization are running as per the laid down plan. He/she is the one in charge of planning, designing, execution, and controlling of the routine processes and activities of production to ensure that customer’s needs are met (Schwarz, 2015). Most often, he/she is the go between the organization and the customers as well as the critical stakeholders to the organization. Some of the primary functions an operations manager will find him/herself involved in regularly including laying strategies to meet current, and future customer needs are met. Also, he/she is in charge of his/her team members. Keeping a good relationship between customers and the organization among many other functions.

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In this paper, I will highlight some of the significant challenges an operations manager who will be hired as per the DNV GL company job advertisement attached in the appendix is likely to face. I will also discuss ways to address the recommended best approaches and practices that he/she can employ and engage in avoid the occurrence of these challenges as well minimalize underlying impacts should they occur. Challenges likely to face The prospect operations manager for DNV GL company which mainly deal with software as a service (SaaS) is expected to redesign the way the organization interacts with its customers to ensure a good relationship exist. According to the job advertisement, the new manager does not necessarily need to be conversant with computer-related fields, but it will be a very added advantage to him or her.

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He/she is expected to perform several roles as per to the job description attached at the appendix. If the organization(s) he/she was working in previously were locally based, it would be difficult for him/her to adapt to the globalization visions laid down by DNV GL. One of the visions of DNV GL is to operate at the internal levels; the new manager might not have the know-how of running internally since the business at an international level is far different from locally operating businesses (Lynch, 2003). Due to globalization, it will force him/her to seek out help either from existing workers or going for a short-term course. Low self-esteem is another challenge the newly hired manager will face. Low self-esteem majorly will arise when he/she wants to engage an employee he/she found in operation.

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Since the manager will take some time to study the behaviors of the workforce under him/her, he/she will discover patterns among the workforce he/she is not happy with or find irrelevant. He/she will be forced to introduce some new culture of doing things. Those who will have a difficult of adopting these changes might need to be fired. For the new manager to fire an employee within his/her first year of operation, it will be a tough thing to do even though it is the necessary action to undertake. One of the significant external challenges the new manager might face is the highly know legible customers. Lastly, adapting to the rapidly changing technology will be another problem that the manager will encounter especially a person who does not have computing knowledge is hired.

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As he/she struggles to adapt with the current technological trends, knew one would crop in since the world of technology especially when it comes to software development. The knowledge he/she is struggling to adopt will, therefore, be rendered irrelevant forcing him/her to learn the new ones s as to be able to handle both customer and his employees very well. Addressing the Identified Issues As challenges will be inevitable at the DNV GL, the newly hired operations manager will have no other option than preparing himself ready to face the challenges. He/she will, therefore, need to investigate the possible ways and approaches to go about some of the manageable difficulties that he/she can handle. The new operations manager must, therefore, draw his/her attention to the customer and stop getting worried about what the employer will say or think if he/she undertakes a particular initiative (Weick, 2001).

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The manager should also gather the courage to perform without diminishing him/herself. He/she has to be able to believe in his/her ideas and try them out even though it's a new environment. As long he/she creates the employees will adopt a friendly relationship between him and the employees under him/her, the development strategies he/she will be introducing. He/she should stop thinking from a negativity perception as a leader has to be courageous enough to implement risky strategies and believe in them to win the confidence of his/her team. One way to convert them into responsible people is by paying for them to attend a small leadership course and seminars. Encouraging teamwork instead of working personally will be another possible measure to undertake to address this issue (Weick, 2001).

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Teamwork will not only build a friendly relationship among the production chain stuff but also help to complete customers request and needs in time. The manager might also want to research on the new trends in the market and suggest them to the stuff for implementation. To keep him/herself informed of the latest technological trends, the manager should always be willing to seek what is happening in the world of technology. Once duties have been delegated to him/her, he/she should act without fear of what might happen afterwards. Although he/she has the authority, to carry out some activities, he/she should be careful while doing some other things as they might lead to a poor relationship between him/her and the entire team (Barker, 2001). Every step he/she undertake should be accompanied by some precautious since its small things that destroy the reputation of competent leaders.

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These approaches together with many others like always conducting oneself ethically and professionally can help to address the issues likely to face as new operations manager Conclusion As seen above, newly acquired jobs come with some challenges that require one to take a lot of precautions to handle. Even though one may obtain a position that empowers him/her to perform some activities, it might be a challenge to undertake such activities correctly when still new and unfamiliar with the organizational culture of doing things. a. P. J. An exploration of managerial issues in call centres. Managing Service Quality. L. K. The forces of economic globalization: Challenges to the regime of international commercial arbitration. s. l. l. s. n. Weick, K. a. This position will be based at our office in either Mechanicsburg, PA or Katy, TX.

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Tasks May Include: Manage the customer relationship and financial aspect of software delivery and operational support Ensure that the client’s needs and requirements are adhered to per contract Close attention to the customer and their solutions, especially as it relates to the ongoing operation Proactive involvement in the client’s future roadmap planning efforts, to Ensure alignment of client needs with DNV GL solution roadmaps Plan, propose, negotiate and deliver extensions and enhancements to the operational solution to accommodate the client’s updated IT and business process requirements Serve as the client’s champion to the Ecosystem development team to put forward enhancement requests to the standard Ecosystem product Actively communicate DNV GL’s value proposition of SaaS products with clients on our product capabilities and future direction Liaise with DNV GL’s global solution operations department to ensure most cost-efficient SaaS operating platform environment Identify expansion opportunities for existing customer solutions Prepare and supervise team members and their tasks, prepare project budgets and analyze data, direct and control the outcome of a customer engagement Review existing processes and recommend changes or institute new processes as necessary Develop and grow relationships with key stakeholders and actively collaborate and share customer intelligence and opportunities Position Qualifications Requirements Bachelor's degree required Computer science or related technical field is an advantage, but not required 5 years of experience in project or customer management for software development or implementation projects Experience with IT Systems Operations or IT Systems Architecture Experience managing or delivering Cloud-based solutions, preferably with the Microsoft Azure platform Deep understanding of the financial aspect of IT/Software projects Demonstration and application of Project Management theories as those prescribed by the Project Management Institute (PMI) or other industry or utility accepted practices Demonstration and application of planning and deploying highly integrated, enterprise-level information systems solutions Ability to manage scope change and a keen eye for expanding opportunities with existing customers Strong customer relationship management skills Willingness and ability travel up to 15%, both domestic and international Excellent verbal and written English communication skills We conduct pre-employment drug and background screenings Preferred Skills Experience in the Pipeline industry, including market industry trends, competitors and leading customer strategies Experience with DNV GL software solutions Experience with standard DBMS (Database Management Systems) such as Oracle and Microsoft SQL Server Background in Software Development/Programming Methodologies and best practices Company & Business Area Description DNV GL is a global quality assurance and risk management company.

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