Total quality management case study

Healthcare management or healthcare administration. It refers to the management, administration and oversight of the public health systems, healthcare systems and hospitals. Healthcare managers have the duty of ensuring that all the departments within the healthcare systems run smoothly (Roberts et al. Besides, the healthcare managers have been tasked with the role of ensuring that only qualified health officials are hired for offering their expertise skills and knowledge. The healthcare managers have the role of ensuring efficient distribution of information throughout the organization. The manager will need to examine different ways the team need to achieve the set objective. This could involve the creation of new campaigns for advertisement and initiation of effective communication with patients. Additionally, the healthcare manager has the duty of ensuring proper organisation.

Organization involves the healthcare manager pulling together the financial and physical resources in achieving all the goals of the organization. For instance, if the plan were improving the medical services, the healthcare manager would analyze the plan and critically determine the proper division of resources to ensure the success of the plan. Therefore, the employees will have such an easy time following the set directives and objectives of the organization. More importantly, it must be noted that good interpersonal communication skills are essential in building the trust between the staffs of the organization and the organizational leaders. Organizational design involves shaping the employees and the positions of the organizations into proper structures. Proper designs of organizations facilitate communication and ensure proper utilization of resources for the organization.

Some of the organization designs include functional, matrix and customer organization designs. High performance in healthcare organization ensures that there is efficient and timely delivery of medical service to the patients. Besides, it must be understood that high performance is important in the improvement of the vision, service, excellent and quality service and the setting of the needed performance goals and corrections, and setting of goals (Roberts et al. More importantly, the high-performance role of the organization avails the quality services and great performance in healthcare organizations. Part #2 The administrator of an organization is retiring and is faced with the challenging idea of selecting an individual to replace him. The individual selected should be able to have a good reputation with the community and encourage the community to identify and associate with the organization.

She has been quite successful in her work in the organization, and quite liked by the employees and used to the functions of the position. However, she is known for her discrimination of different ethnicities and has little sympathy for the doctors. She has such a busy life that will give her a hard time handling the duties of the position. Different factors would favour the candidates for their selections. For instance, educational factors would favour Felipe who has masters and bachelor’s degrees that the other candidates lack. More importantly, he is such a young and single man who can dedicate much of his time to ensure the success of the organization. All three candidates would have big problems if given a chance to serve the organization and the community.

For instance, Felipe cares so much about what people think about him and would mostly make decisions that are intended to please people rather than making decisions that are good for the organization. Amanda’s biggest problem if selected would be little time for her duties at the organization. She is a married woman with adolescent kids that need time around. Continual improvement principle, on the other hand, is essential for the improvement of the quality processes and initiation of new techniques and ways for production of quality services and products of the organization. The principle is important in helping the organization meet and exceed the expectations of the customers. Decision making principle is important but must be largely based on the situations and statistics and limit decisions based on the emotions in the organizations.

Total quality management is such a comprehensive system that is important in the realization of the satisfaction of the customers. It is important in the integration of business activities for good results in the organization. The fifth stage in the improvement process involves the analysis of the information and data gained during the collection and processing of the data. It is important in helping the researcher to understand the improvement approach. The next stage of the process involves the presentation and utilization of the information. The very last stage is the implementation of remedial or corrective activities. All seven steps are important and should not be skipped at any point. It is majorly important in the recording of the causes of a particular problem in the management.

More importantly, it is essential in the identification of the root causes of a management problem, as well as the identification of potential factors that are responsible for the witness problems in the company’s workplace (Khanam et al. Pareto chart: it was designed by Wilfredo Pareto to improve the identification of the problems facing the employees, prioritization of the problems and determination of the problems’ frequency in the management system (Jiménez-Jiménez et al. Besides, it is important in the identification of the reasons for the complaints of customers in the company. Hence it is important in the formulation of the needed strategies for the rectification of the most common management’s defects. Six sigmas: it refers to the strategy in the management of a business that is intended to improve the processing quality through minimization, and eventual removal of the variations and the errors.