Philosophies of quality
Quality management can be interpreted as a way of implementing the different procedures in and out of the production process with the aim of ensuring quality in the final product (Kenyon & Sen, 2014, p. Quality management ensures that the proportion of defective items in each production lot is minimized which translates to high acceptance levels among the consumers. Quality management is a holistic approach that not only creates value for the customers through quality product delivery but also creates value for investors through high investment returns (p. This discipline oversees the integration of the different dimension of quality such as process management, strategic planning, human resource management and the innovation dimension towards the defining and creation of products and services that display excellence in quality.
Introduction to the Philosophy of Quality. In the control process, the unit of measurement is identified and the performance goals set. Further, the performance of the process is measured with the help of tools such as X (bar) cart, Pareto chart, and other statistical control charts. Finally, the quality improvement phase involves different corrective measures such as repair, renovation, repair, and reinvention of the production process (Kenyon & Sen, 2014, p. 37) Phillip Crosby’s Philosophy. In his philosophy, Crosby depicts quality improvement as a way of reducing the overall cost of quality. d. Similarities. One similarity is that both philosophies advocate for total product conformity to the required specifications. Though the methods to achieve this differ for the two approaches, both methods make it clear that for any organization, ensuring quality in the final products should the primal goal.
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