Room Division Management Essay

In situations where the guests do not safety or insecurity issues, they end up being fully satisfied. However, if the guests experience safety and security issues during their stays in the hotels, they become dissatisfied Safety and security measures are very vital in the running of any institution or organization (Mumuni and O’Reilly, 2014 p. The hospitality industry, for instance, has a dire need for enhanced safety, security and emergency procedures for the working staff, the guests as well as the property owned by industries. Several incidences of guest's lack of safety and security have led to the formation of legislation that aid in reshaping the safety, security and emergency procedures of hotels as part of the hospitality industry. One of such incidences is the in the issue of terrorist attacks that have become quite prominent in the modern era.

On the third day, the commandos took control Taj was declared under siege on the fourth day. In Taj Mahal, a total of 32 guests and staff died while 52 died in Oberoi-Trident (Henderson et. al. 2010 p. As a result of the attack, during the re-opening of the palace's security was beefed up with armed police taking patrol. Accusations were made claiming that the hotel management, as well as the city authorities, ignored warnings given to them in regard to the safety and security issue of the hotels. The cultural composition of the country, political ties, economic infrastructure, and the level of tourism development were the main reasons for the vulnerability of the hotels (Som, 2018 p. In general, the safety, security and emergency procedures have been positively affected by the terror attacks in the two hotels in Singapore.

New measures like the installation of more surveillance cameras, additional security staff and increased and strict checks for the staff as well as the public in addition to double verification of visitors and guests before they are issued with their room key cards. Therefore, comparing these findings to the survey results provided by the editor of HOTEL Asia Pacific, the Singapore incidence led to positive impact as seen in the reshaped and restructured safety, security and emergency procedures. , 2012 p. From the occurrence of the three scenarios, a study was undertaken in an attempt to determine how the guests perceive the quality of service, customer satisfaction and the intentions to revisit in the hospitality industry specifically the hotels. In the first set of travelers who experienced the negative scenario, it was discovered that the impact on quality of service was impacted.

There was a decrease in the guest's perception in regard to the assurance and reliability of the hotels. This means that information insecurity undermines the credibility of a hotel concerning respect in quality services and trust from customers. Conclusion Safety and security are very vital in the running of any institution or organization. In the hospitality industry precisely, it is very important to enhance safety and security. Some incidences have taken place adversely affecting the hospitality industry in regard to overall customer satisfaction (Groenenboom and Jones, 2003 p. However, two of these incidences, the attack on two hotels in Singapore and US travelers, lead to the formation of legislation and safety, security and emergency procedures for the hospitality industry. Annotated Bibliography Saphiro, M J (2009) ‘Marriott shores up security measures’, Meetings & Conventions, vol.