EMPOWERING USERS OF HEALTH AND SOCIAL CARE SERVICES

Document Type:Coursework

Subject Area:Social Work

Document 1

Health and Social Care are comprised of a wide range of services to enable both the elderly as well as other members of the society get the cure for illnesses and physical challenges that they may be going through in their day-to-day life. This presentation will review two case studies: the first one involving a couple in their eighties engaged in some form of physical abuse but are reluctant to inform the Local Authority Adult Safeguarding Board, while the second one is on an acute unit with poorly trained and supervised staff. Current policies and system of business shall also be reviewed. Task 1. 1: Impact/influence of the Current Legislation and Sector Skills Standards in Maximizing the Rights of Users of Health and Social Care Services Legislation is laws and standards set by the government or its delegates to sanction, grant, authenticate, define and control events in the local community and the general public with an objective of protecting them.

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As an employee of an organization, the care standard Act obligates them to justify services to the patients and the court (Allen, 2000). The Equality Act This Act makes it unlawful for organizations to discriminate individuals based on their age, status, gender, disability and religion (Equality Act, 2010). The Act promotes equal treatment for everyone in the society despite their nature thus promoting rights of clients in Winterbourne View to be treated nicely regardless of their complex needs and difficult behavior. As well, Solomon should have an equal treatment considering him being more unwell than Jamila. Health and Social Care Act, 2012 This Act provides that organizations should collaborate with government authorities as well as other commissions while providing social and health care services to clients.

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Sector Skills The Code of Conduct for Healthcare Support Workers provides that the care staff should meet the needs of the clients while demonstrating sector skills outlined in the 2013 Act on Skills for Health & Skills for Care. The care staff should uphold dignity, privacy, rights and well-being of clients visiting the facility. However, Winterbourne View has violated this policy by leaving vulnerable adults in the hands of poorly trained and poorly supervised staff (Skills for Health & Skills for Care, 2013). Task 1. 2: Factors that might affect the Achievement Promoting and Maximizing the Rights of users of health and social care services Although certain legislations are affirmative in maximizing the rights of health and social care users in organizations, certain factors limit the achievement of promoting and maximizing these rights.

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This factor makes maximization of right of users of Health and Social Care to be at a lower level because the low-income earners cannot be available in the care units. Empowering individuals: the care workers in the Winterbourne View Hospital need to be empowered to have a positive environment for clients. As well, the clients like Solomon and Jamila should be encouraged to adopt Health and Social Care services to reduce mortality rate for aging people in the country. Lack of empowerment reduces the number of clients/patients seeking Health and Social Care thus making maximization of user rights to be administered at small number of people in the community. Failing to empower the care workers makes them administer poor low quality services to the clients as in the case of Winterbourne View Hospital where clients are abused, taunted and mistreated by staff (Ratzan, 2001).

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Similarly, Winterbourne View management and staff should pay attention to the complex needs of the clients to promote their rights in the care unit. Active communication: Time adjustment with the service users is a key factor which creates accessibility to the users and users are also well confirmed about the help needed in case of emergence. In the case for Solomon and Jamila, the care unit should have established a good communication to ensure that Solomon is as well active to communicate when subjected to any danger. For the convenience of patient some hospitals keep calling bells for having easy access to authority in concern. Communication process and the information being exchanged should be described well. The couple is in their eighties, old and is engaged in one or more forms of abuse on both sides although they are not willing to let anyone into their matters.

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Physical disabilities distract person from doing work and thus earning power decreases thus it creates dependency on others. On the other side the mental disability creates a situation where any person can’t make any decision and also disrupted from earnings thus mental disability also creates dependence on others and non-participation in decision making (Beard, Officer, Carvalho, Sadana, Pot, Michel, & Thiyagarajan, 2016). Physical Capacity It is mentioned that Solomon’s condition is deteriorating due to his advanced age besides the abuse he gets from his wife. One factor that is apparent in this couple that contributes to non-participation physical disability. This is achieved when the untrained staffs gain excellent skills to administer to these patients without any abuse. The service users in Winterbourne View are paying money for care and compassion based on their complex needs and only then good treatment can be implemented when the service providers are covered with excellent and trained employees.

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Satisfactory customers are the product of good service in any organization Systems for feedback: For the case of Solomon and Jamila as well as the clients at Winterbourne View Hospital, a good system for client feedback makes the users become motivated to feel that they are far more important for the health care organization and this promotes participation in system process of the care unit. Task 2. 3 Tensions that Arise When Balancing the Rights of the Individual to Independence and Choice against the Care Provider’s Duty to Protect Solomon and Jamila have had a well-established history of physical and verbal abuse in both directions with the recent being a violent argument which made Jamila to call the police but later the couple refused to cooperate and deny there are any problems at their home.

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Undercover journalism revealed the users of health and social care services were regularly ill-treated, taunted and abused by the poorly trained and unsupervised staff. Some of the risks that clients face include physical and emotional risks, self-harm, financial risk as well as being exploited. Physical and psychological risks are brought by the staffs who fail to provide the required services but only mishandle them (Mockford, Carole, et al. All vulnerable groups have a right to quality care; something that could only be dreamt of by those seeking services at the facility. Some of the vulnerable people include those with mental illness, so failure to address their health needs would with no doubt increase the risk of self-harm (Roberts, Kathryn, and Tom Chapman, p.

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Social Care Institute for Excellence (SCIE): The function of this institute is to identify and spread knowledge about good practice to employees of care units. SCIE will identify firms like Winterbourne View Hospital who lack good practice in offering their services then transform the workforce and support them in delivery of social care services (Fishers, 2002). The National Institute for Health and Clinical Excellence: NICE helps to provide Winterbourne View Hospital staff with guidance, set quality standards and manage the client database to improve health and social care in the care unit. The United Kingdom Health Care Association (UKHCA) is a national body which guarantees minimum standards of care for individuals in home care. The NHS has stipulated the different forms of abuse that face the elderly and actions that should be taken by everyone to correct this.

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This policy is crucial in conducting the risk assessment. However, the right to confidentiality is not absolute and can be overridden when there is evidence that it needs to support an investigation. Safeguarding: Safeguarding translates to the protection of an individual’s right to live in a safe environment that is free of abuse and neglect; the organization must hold in high regards, the policies and procedures that are concerned with the safety of patients who are at risk (Goldberg & Connelly, 1982). It is these policies that enhance the practice of practitioners in as much as issues of ethics and moral principles are concerned. Task LO 4 Task 4. Prescribed and non-prescribed medicine 2. Temperature adjustment 3. Medicine life cycle checking 4. Medicine differentiation 5. Immunization Expiry date: Medicine as inventory in healthcare pharmacy and storage need to be checked to release the expired medicine Approval of medicine: No medicine should to be injected to any patient without permission of registered doctor, and sellers can’t sell medicine without prescription.

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For the sake of citizen of countries the government imposes various laws and legislations for the code of conduction of health care organizations. Most of the organization intends to comply with the laws and legislation for ensuring a good environment and quality service. As the medical science is advancing at a very rapid speed so this advancement need to be learned and applied in health care centers for saving human life. The service users of health care centers are only satisfied with the greater service that may cause illness recovery (Amyot and Peyton, 2007). The medication acts made the significance of working procedure increment in different and upgraded level References Act, Equality. "Accountability for clinical governance: developing collective responsibility for quality in primary care.

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