New Zealand post Case Study

To deal with the changing environment New Zealand Post needs to come up with a strategic plan to help deal with the challenges and improve on the opportunities. It will take five years, to realize four goals that will be achieved through several initiatives such as optimization of the network, delivery and retail platforms, building of a world-class domestic and international package and mail platform and sustainability. Audits, and reviews and reporting from the executives will help advice on challenges and risk the implementation will face, and also on available opportunities for the business to invest and become more successful in the future. Table of Contents Introduction 4 Strategic plan 5 Implementation plan 7 Strategic controls and evaluation 10 Conclusion 12 References 13 Introduction Companies work in open environments where they are subjected to environmental forces, and therefore they need to devise methods to deal with these forces.

Strategic management is a continued process that is aimed at ensuring that an organization as a whole is well matched to the environment it exists. For instance, the number of mails is declining each day with the new communication technology developments where people get to send Short Messages, even make calls, or even send emails. Additionally, the demand of the postal services and how its delivery network is going through network face growing challenges as they need to come up with innovative ways to try and keep up with the growing e-commerce and technology communication. There is need for everyone in the industry to come together and try meet and resolve the challenges. Strategic plan The mail supply chain depends on the distribution network and this varies depending on the location (Alexandria, 2018).

The supply chain is greatly dependent on the need for improvement of collaboration and refining communication to get paramount lasting outcomes in all components of the supply chain, those sending out mails, and those receiving. To realize the plan, there is need to finance in the processes and infrastructure of the postal service to ensure that is unceasingly improves and that it is digitally integrated into the competences of the business and that it well adapts to the changing opportunities that exist in the market (Chi & Gursoy, 2009). Investments will be made to optimize on cost efficiency and affectivity, and dependability in the short-range and tactical investments in the area abilities to ensure that it’s able to cover the shifting wants of the customer over a period and ensure it remains appropriate in the now digitalized world (Barney & Clark, 2007).

Great measures will be taken to ensure process improvements to ensure the maximization of the operating efficiencies, customer service optimization, and increased reliability of services, including heightened security of the parcels and packages, safety of the employees, and improved sustainability (Smith, 2014) Additionally, New Zealand Post will continuously ensure that they have excellent customer experience and services founded for revenue growth. Through the investments as per the strategic plan, the workforce will be more engaged, empowered and equipped, innovation will be fast, and as a result, it will ensure that the company ensures a world-class experience for the clients in the following five years. Implementation plan To achieve the four set goals in the strategic plan, several initiatives and strategies will be developed.

Therefore, there is necessity to fully enhance the transport structure by route adjustment and review, increasing central distribution, and also leveraging technology to maximally utilize transport facilities and post office processes of packages. As a result, the postal services will continually leverage new technology and send out next-generation delivery vehicles, to ensure that the delivery services become more effective and efficient. Additionally, New Zealand Post can consider developing applications that will aid in the monitoring the performance and status of mails all through the supply chain (David, 2011). The Mobile Delivery Device will offer the supply chain workers with a visibility of the mail, once it is out of the streets. Additionally, New Zealand post will continually develop tools that will enable the milers and the clients to manage on their own, the delivery preference of the mails.

This will have in place the altering plant and distribution procedures and analysis of innovative tools such as the Small Package Sorting Systems, High Throughput Package Sorter (HTPS), and the Automated Package Processing Systems. The fifth initiative will be the building of a world-class international package and mail platform. Internationally there is need to reach the growing markets in the economy of the world. New Zealand Post will continue to invest in ensuring they have a developed international platform to ensure that the process is streamlined, there are solution capabilities, and that there is improved visibility to ensure that the changing diverse needs in the cross-border market place, and the changing encounters in terms of export security and compliance are met.

The aim is to focus more on expansion of features such as product design, improving the integrity throughout the process, and managing the information flow for easier delivery of outbound and inbound packages, and thus improving and increasing the value of the postal services in this growing international market. Audit will be one of the controls that will be heightened. It will help address any issues that emerge from the strategies and major management and risk challenges that the organization faces. Revenue diversification like the parcel and package delivery in addition to the traditional mail has gained yielded success at New Zealand Post. Technology continues to impact the future and e-commerce has led to increased parcel volumes and revenues. People are increasingly becoming aware of the e-commerce ecosystems and as a result the digital postal business is rising.

Additionally, they will be involved in consultant studies, working groups, tracking and analysis of media, and industry task forces. Lastly, they will have oversight hearings and testimonies, and meetings with employee, customers, management and union associations. Additionally, they will be responsible for addressing the audit and requesting for “just-in-time” audit projects every quarters. Through this, the business will get to focus on future strategies for a successful business. Conclusion Companies work in open environments where they are subjected to environmental forces, and therefore they need to devise methods to deal with these forces. org/mail-supply-strategic-plan Appiotti, M. and Bertels, T. Achieving competitive advantage through Lean thinking. Journal of financial transformation, 18, 101-104. Barney, J. Designing, implementing and updating performance measurement systems.  International journal of operations & production management, 20(7), 754-771.