Organizational Behavior in Health Services
OB tries to study these relations to help foresee the responses humans give to specific issues and assist in managing situations. The study of OB has three important targets: to predict how external and internal factors affect human behavior, explain the reason behind human behavior in an organization and thirdly help managers in controlling group behaviors in organizations to help increase productivity. Healthcare contains very many subdivisions and employs staff with a very diverse range of skills (Borkowski, 4). The team ranges from top managers with vast experience and highly skilled medical professionals who are licensed to nurses and students on training. This presents acute need to have proper communication skills to help them deal with the different personnel in their complex industry.
The number of multiracial Americans is expected to increase steadily further changing the already complex racial composition of the American population (Borkowski, 35). There has been a steady increase in the number of older people than younger ones, but this trend has been observed to decline in the 21st century. In the last three decades, the population has continued to diversify and increase at very high levels. The percentage of young people under the age of 18 has been seen to drastically reduce which has a direct impact on the recruitment policies of health centers because to meet the recruitment targets; young people must get attracted to the jobs offered. Though there is almost a balance between males and females in the entire population, there is a higher number of men among the people under 25 years (Luthans 57-72).
This number contains a more significant percentage of women than men do. Despite this, a more substantial proportion of men manages to land jobs in the health industry more than women (Borkowski, 85). Implications for healthcare These changes affect healthcare significantly. First, employees in this field need to have cultural competence to enable them to serve the diverse patients efficiently. Cultural competence is the practice of following adopted guidelines meant to ease service delivery to people from different backgrounds. The commonwealth program mainly targets that health practitioners know the following: that the professionals and their patients have different views and subscribe to different beliefs about sicknesses and slight misunderstanding can easily cause conflict, especially when the two are from different ethnicities. They should also familiarize themselves with the essential things needed to help care for patients of different cultural backgrounds.
The practitioners should treat each patient personally as with different social and personal views but not by using stereotypes about ethnic groups. Commonwealth demands that doctors should understand how relations between patients, medical professionals, and the entire healthcare industry are negatively affected by distrust and discrimination. They are expected to cultivate a nous of sympathy and mutual respect towards culturally different patients. Another foundation, the OMH, came up with standards that were appropriate for use when dealing with minority patients to ensure indiscriminative access to health care to all groups. The criteria stated that health centers should encourage best practices that would necessitate the workforce to serve productively and efficiently with patients and each other in a culturally diverse setting. They should establish an all-inclusive method to address any issues that may come up from the interactions between different people and formulate policies to govern the behavior of workers and conduct staff training from time to time on cultural diversity (Glisson 98).
Further, involve the general public in the formulating the service delivery formula and enforce an efficient procedure for hiring, sustaining and rewarding qualified deserving culturally diverse staff in all the various sections of administration, technical and support. They should also offer bilingual services to those patients who lack proficiency in English. A report from Alliance for aging research revealed numerous shortcomings arising from inadequate treatment of aged patients and outlined several ways age bias could be avoided; there need to be increased research conducted about aging and more training offered to medical practitioners. Elderly patients need to be involved in doing tests and clinical trials despite being the principal beneficiaries of approved medicine. Advanced testing and treatment techniques need to be applied to the aged and educating the aged on the importance of reporting discomforts in the early stages.
Diversity management This has been a challenge affecting not only health but also all other institutions across the board. Diversity management is a process that concentrates on formulating policies that will counter the changing demographics of the U. A study done in 2004 recommended a simple procedure of 10 steps. First establishing how diversity relates to the overall success of your organization. Then educating your employees about diversity and its importance to your company. Surveying to determine the critical issues that directly affect diversity in the workplace creating a strategic plan that will be used as a reference to keep the company in line with set targets. Countering any problems that pop up on the way. It can be either conscious or unconscious.
It is merely the reason behind someone’s desire to fulfill his or her needs. OB in the context of motivation has been grouped into two theories, content and process (Borkowski, 392). A worker’s motivation has a direct influence on the performance of a health service organization. The first theory also called cognitive, focusses on the specific reasons that affect a person’s level of motivation. It does not act as a quick fix but is a long-term methodology with benefits coming gradually over a period. It is implemented to an entire system but not directed to an individual or a specific part of the body. Implementation pf OD requires professional skills to make sure that it succeeds. In most cases, health organizations requiring the use of OD use external professionals to install the system.
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