Verbal and Non Verbal Communication
There was lots of hustle and bustle as waiters rushed to meet orders and customers were laughing and talking excitedly. For me, this was a perfect moment for me to observe the various forms of verbal and non-verbal communication being employed around me. I could help but notice the use of verbal and non-verbal communication in most of the conversations. Verbal communication entails exchanging information through words. It can either be written or unwritten (oral communication). Non-verbal communication describes the process of sending and receiving messages without the use of written and spoken words (Knapp, Hall, and Horgan, 4). Typically, there are various types of non-verbal communication, which include the use of gestures, body language, posture, facial expressions, and eye contact. One form of non-verbal communication that is often overlooked and was conspicuous at Starbucks is touch.
I realized that as the group of ladies mentioned earlier went on with their exchange, they would occasionally pat each other’s back. I never failed to notice when another lady arrived and walked to their table, they all rose and gave her a warm hug. Illustrators make communication move vivid and enables the speaker to maintain the attention of his listeners (Knapp, Hall, and Horgan, 23). They often accompany and illustrate the verbal message literally. In addition to making communication vivid, illustrators serve the purpose of illustrating and clarifying verbal messages. For instance, when the aforementioned young men finished their cups of coffee, one of them moved his head in an upward direction, as a way of saying ‘let us go’.
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