Policy and procedure manual essay

Food safety supervisors ………………………………………………………. Training of food handlers 2. Work Health and Safety (WHS) act guidelines…………. Responsible service of alcohol (RHS) guidelines………. RSA training requirements … ……………………………………………………. Food safety practices and general requirements 1. Food safety supervisors Every food license holder in the state of Victoria is required to have a food safety supervisor. The role of the supervisor is to supervise the safety of the food in the food business. The supervisor should be reasonably available every time the business is operating. The supervisor must also; 1. Food processing includes the way the business prevents the food from being contaminated such as freezing. Food display- the food displayed to attract customers should be well protected not to be contaminated. Cleanliness and hygiene – the food safety supervisor has the role of ensuring thing Work Health and Safety (WHS) act guidelines The act provides an overview of how to create a safe, and healthy atmosphere for the workers.

If the business fails to meet all the outlined in the act they can incur unnecessary penalties. The laws and regulations in the WHS acts require that the employee keeps the premises safe and the employees safe from;- 1. Experienced workers should be well supervised and given proper training until they get used to the business activities. Employees must make sure they read all the chemicals manuals before using them to ensure they use them properly. All the emergency procedures should be well outlined at put on a notice on the premises. Employers should avoid harassing their workers, in any way such sexually, emotionally or mentally. Responsible service of alcohol (RHS) guidelines The importance of the RHS is that it minimizes drinking problem by making the atmosphere of the club pleasant, creates an excellent reputation for the club in the society and community, protects the clubs premises, avoiding potential legal problems, and it also makes the place safe for visitors.

It is also advisable for the club to register incidence that occurs and they have no control over, such as an intoxicated person refusing to leave, and a visitor assaulting another visitor in the premises, they should record the action, date, time and day that it occurred. Conclusively, the restaurant premises that is said to have high standards, are clean, tidy and can control bad behaviors from their customers, can create a safe place, relaxed environment and avoid problems. Work insurance compensation guidelines in Victoria Any business in Victoria, Australia, is required to register for WorkCover. Some of the excepted circumstances from the requirements include:-1. If the company does not have apprentice 2. It is also determined by the amount the company pays in wages and salaries.

It is also important to note that in 2018/19 the average premium rate in the state of Victoria is 2. Determination of the industry classification is mostly based on the business predominant activity and what employees tend to do in the business days; in other words their routines and roles. For split workplaces like the restaurant and café, the manager is recommended to apply for split workplace cover, to receive simultaneous categories in more than one industry. The amount to be paid to the employees, it is the combine and paid annually, it is also known as the annual rateable remuneration it includes:- Allowances, long service leave, makeup pay and back up pay, bonuses, directors fee and any other compensation, pre-tax salaries, paid parental leave and taxable value of fringe benefits.

Consumer law guidelines for restaurant and café in Victoria The restaurant and café is also required to follow the Australian consumer laws; the business should be guided by:- Consumer Guarantees They are a set of rules that are applied to goods and services bought under the Australian consumer laws. The consumer guarantee outlines when a business is supposed to offer a consumer with a remedy. The warranty automatically applies under any circumstance. A consumer is defined as a person who buys something from a business worth $4000 or more. The consumer guarantee applies to the firms that offer goods and services by selling, hiring and leasing. According to the ACL, the following posters are illegal – 1. ‘No refunds on sale items’ 2. ‘Exchange or credit note only for the return of sale items’.

The business is obligated to provide the appropriate customer remedy in case of them complaining or else the customer can report the business to the authority that will lead to penalties and more costs to the company. The food business should train their employees on how to handle their customers and be attentive when taking orders to avoid issues that can be avoided. If the intentions of the credit are to grow the business. The price of purchasing goods with credit was included in the GST. You cannot claim for GST credit – without legit tax invoice, for orders that do not have GST, or they are input-taxed supply, There is also no GST credit on salaries and wages paid to workers, and no GST motor vehicles under a certain price limit.