Safety for airbnb host and guest

Therefore, it is brokerage firm that gets its revenue through commissions. Recently, an outcry from its guests and hosts has been experienced, specifically in regard to issues of safety. On the converse, Airbnb has been assuring its clients of safety, by emphasizing its commitment to the securing of its global community through an assortment of approaches such as the execution of background checks, provision of insurance as well as facilitating reviews. Due to the increase in the number of travels since Airbnb came into being in 2008, safety issues have been registered, due to the personal information that has been found on its website. Therefore, the huge number of travels that have been registered have made it difficult for Airbnb to guarantee the safety of its guests and hosts.

According to Guttentag, a false impression has been created in regard to the services offered by Airbnb, and this makes guests to be too much expectant. Although some clients believe that Airbnb own hotels, their services are strictly brokerage, and that security services have to be shared between the owners of the houses and Airbnb. Hence, the criticism leveled against the firm is devoid of the fact that it only seeks to fill a gap within the hospitality industry. Away from such criticism, Airbnb has taken responsibility for the accusations. The trust and safety team that makes part of Airbnb has sought to allay fear in regard to security issues. A company that requests for the services of Airbnb will need to undergo a thorough registration process, which is meant to ensure that the employees who are travelling can be captured in the system.

Therefore, employees who are on duty in overseas destinations can be tracked wherever they are. Through a dash board map, Airbnb can locate an employee (Guttentag 1201). The process ensures that contact information of the employee in question is stored within the system so that employers can get in touch when need arises. The business travel portfolio allows the firms hiring the services of Airbnb to access as much options as possible. Authentication is required every time an individual log into an account. Besides, no one is asked to make payments directly, and any attempt to do so is detected easily (Zervas, Proserpio and Byers 699). Edelman and Luca best capture the challenges that guests often suffer as a consequence of racial discrimination.

Accordingly, the online marketplace services such as those provided by Airbnb have made landlords to discriminate against blacks who are travelling to destinations. The fact that non-black hosts charge 12% more than their back counterparts for their rentals makes it appear as though Airbnb has done little to overcome such discrimination (Edelman and Luca). In essence, payment should only be effected through Airbnb website upon reading the terms and conditions. Hosts affords travelers with safety cards through the online platform. Significant information relating to the location of fire alarms, emergency phone digits, fire extinguishers as well as routes of emergency exist all serve the purposes of ensuring safety (Gurran, Searle and Phibbs 4). Besides, Airbnb has made sure that no payment can be made only after the guest has been hosted safely.

Moreover, there is consistent communication with guests so that they can get assistance in case they fail to get the best accommodation. There exists an assortment of regulations that hosts must abide with in order to guarantee their safety. For Airbnb, all their hosts are expected to live within similar neighborhoods, specifically when they are not hiring a house. Therefore, there exists safety drillings so as to limit the occurrence of fires on premises. Besides, the most recent safety information is available to hosts in order to mitigate risks. Airbnb has provided a profile page that has information about its clients. For the few challenges that have been envisaged, the firm continues to make improvements. More policies are being set in place so as to enhance the value of guests in their host destinations.

Against the services offered by competitors such as five star hotels, Airbnb has proved that it can ensure that travelers not only enjoy a feeling of guest or a tourist, but a homely environment. Even in far off destinations, travelers can often feel that they are within their familiar locations. In this regard, trust becomes the central component of Airbnb. If technology is not tamper-proof, fraudsters can easily infiltrate it and compromise on service delivery. Therefore, in as much as technology has guaranteed transparency, it is important that information on Airbnb’s portals be safeguarded from cyber criminals, who risk compromising on business dealings. Works Cited Blal, Inès, Manisha Singal and Jonathan Templin. "Airbnb’s effect on hotel sales growth.