Evaluation of Transactional Leadership Style in Telecommunication Industry
Mostly, the leaders are tasked with the responsibility of promoting compliance by fellow members of staff to strike a sense of ownership and consequently help the personnel to offer their full potential in their places of work. To earn the trust of the employees’ the leaders engage various reward methods such as offering rewards and punishment simultaneously to the performing employees’ and non-performing employees’ respectively. It has been argued that transactional leadership is characterized by short-term goals that are aimed at dealing with present issues and does little for any future plans. The leaders in this category are more likely to keep evaluating how employees' approach different tasks so as to identify any deviations and faults and administer their punishment on the affected members of staff.
However, this approach has been highly recommended especially in times of crisis or emergency situations that require immediate actions. Notably, setting objectives that are not measurable, unrealistic and unattainable makes it difficult to work towards a common goal. On the part of the employees', this only reduces the staff morale, adherence, and absenteeism which subsequently reduces the performance of the employees and the organization in general. Rationale Leadership style provides guidance to the organization by stemming the work process and directing the staff on what to do at any given time. The leadership style adopted by any telecommunication organization can either have favorable or unfavorable impacts in the long run. Essentially, the choice for the leadership style is crucial since it dictates the position of the firm within the industry and how well it is positioned to compete with other firms who offer direct competition (Bjugstad et al 2006, p.
As reported in another study conducted by Taffinde (2006), the nature of the leadership depends on various other factors such as the individual characteristics that are subject to the environment, personal abilities and the other members within the institution. Given the selected telecommunication companies for this study, there are a number of factors that are likely to have adverse effects on the performance of the employees due to the nature of the industry. As explained by Usero & Asimakopoulos (2013) the organization performance does not necessarily refer to the functional performance of each unit within the organization but all the products that actively interact within the organization to give the results. Both leadership and performance form an integral part of the organization development and also in the realization of the set goals.
The manager, for example, is responsible for assessing all the factors that are likely to affect the performance of the staff and analyze how the situation can be addressed without constraining the organization resources. The Concept of Telecommunication Telecommunication companies in Malta are responsible for ensuring that the public has proper access to communication infrastructure that can range from the provision of internet connections, mobile devices, cable TV and cellular data. the process of globalization continues to expand the boundaries and as a result, integrating effective leadership style is crucial to the delivery of quality services to the public. Given the nature of the industry and the rapidly changing technology, leaders are expected to observe strategies that are line with the demands of the people without compromising on the services that are demanded every now and then.
One of the strongholds of transactional leadership is its ability to address emerging issues more efficiently and that is why it has been key to prospects within the telecommunication industry. The leaders are able to mobilize the staff to perform simple tasks such as fixing a broken Ethernet cable within a short period thus restoring the service that may have been broken down. For instance, transactional leaders have total authority when assigning job tasks and therefore a manager may delegate a task to the member of the staff who may not be in a position to execute it as expected. The impact of this is poor result and ultimately the same is exhibited on the overall performance of the organization (Whalley & Curwen 2012, p.
222) The type of leadership in place especially in the telecommunication companies which are more robust and subject to change should allow the staff to be part of the decision-making process especially where their input is the determining factor of what the rewards will be. In conclusion, Maltese telecommunication companies should adopt leadership styles that are most likely to influence the performance of the employees in a positive manner. Transactional leadership poses the threat of punishing employees who may be working hard but do not meet the set goals. , Thach, E. C. , Thompson, K. J. , and Morris, A. R. , and Barker, K. J. The effect of transactional and transformational leadership styles on the organizational commitment and job satisfaction of customer contact personnel.
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