IT Strategic Planning Coursework

Having this in mind, the management of the company have always tried everything possible to ensure that their services are affordable. Even though the network service provider is mostly known to serve more in most of the African countries, it also serves the international markets and is sometimes known to use other names that best suits the particular market. The company was initially set up to serve the needs of the youth because for a very long time; they had been complaining about the charges of the other service providers which seemed a little too high for them. With this, there was a reason to come up with a network that would be very affordable regarding making calls and even buy data bundles.

Since its introduction, it has been received very well and is doing good so far. Every business that major in information technology must have such a department which is well equipped to ensure that their objectives are well aligned and work towards ensuring that they are achieved within a specified period of time. The reason as to why every business must have goals and objectives is to act as checks and balances to ensure that they are going towards the right direction. This is also a motivating factor since new goals will always be set after the previous ones have been met. Telkom Carrier as a telecommunication company also has certain business goals and objectives that it works day and night through its very able employees to ensure that they are met within the specified periods of time and new ones set.

Business Goals Telkom as a company has several goals and objectives to which it has to meet. This is to ensure that their customers get the best and affordable service there is due to the fact that the voice over internet is in high definition making it very clear. VoIP is not very cheap to provide because of the amount of data that may be required, however, the company came up with a way of ensuring that it does not consume too much mobile data. This is in the event that a client is not using any wireless fidelity. Enterprise Resource Planning- This is another IT strategy that Telekom uses currently to ensure that the services it provides to its customers are affordable.

This is a strategy which involves managing the functions of the organization all under one system. This is a very good step because, through opens source, the company receives a lot of feedback from the members of the public with very useful suggestions that further make it better. At the same time, availing the source codes for the software used in the organization ensures that ideas are left open for the public and other companies to also implement them so that the whole industry improves. Customer Relations Management- This is simply known as customer relations in most organizations. However, Telekom has come up with a customer relations management system which has an avenue to accommodate innovation suggestions and scrutinize them for viability.

This also gives the various innovators an opportunity to get in touch with the company public relations department and even the top management to discuss their ideas. The following are the IT strategies aligned with this business goal and objective; Cloud Computing- This is a major invention in the world of computing and business as a whole. It is still being developed and more ideas are coming in. however, cloud computing is used by most companies to safeguard the files of their clients from loss. There have been several cases in the past where the data of clients are exposed to a system in an organization. With cloud computing, however, this is almost impossible because there is a lot involved. It is through this that they have managed to control the market that they have for a very long time.

The organization values it, customers because they are the main reason as to why it is still in existence. It organizes several challenges that allow their consumers to win various prices. This is also a form of interaction with the clients. Telekom has also created several employment opportunities for many people. The major difference is that the services are more affordable as compared to most of the other organizations. There are several activities which are involved in the daily business process of this company. Such include attending to customers and processing vouchers and recharge cards that they make available to their clients through distribution. Physical Layout Telekom has offices in several countries in the world currently. it has covered most part of the south and East Africa ensuring that it dominates such markets.

The boosters are designed in such a way that they are not space consuming. Most times, they are erected straight from the top of buildings to save on the resources they have. Software, Network, and Resources The organization uses several software which is designed by their engineers to ensure that they meet the needs of the company. There is, however, certain accounting software such as sage which is also used but has been made to fit the needs of the accounts department. The company depends on the network it creates. Financial Management- CEOs are known to be very sharp people and this is why they are trusted with the responsibility of running huge multi-billion dollar companies. One problem most of them face is making financial decisions and this is just the case with Telekom.

Making financial decisions have not been easy and this has been blamed on the management. Uncertainty about the Future- This is a fear the company has because things are changing so fast and sometimes, it is not easy to predict what the future hold. This does not in any way mean that the company is not ready for the future. Going against such regulations may lead to loss of licenses that may paralyze the activities of a company. Competition- Telekom is not a monopoly and therefore faces competition from other companies. This competition makes the organization come up with new ways of countering it each and every day. Competition is, therefore, an external Ethical and Social Considerations Telekom operates in line with the set standards for telecommunication companies.