John Lewis Customer Service

They offer a variety of households’ items that suit the whole family. The company has various sections that deal with distinct commodities. It includes furniture, home, electrical, women, men, and sports among others. Therefore, the organization caters for almost all the needs of the community. It provides a platform where the consumers can access the products through their website. Likewise, the human resource section of the John Lewis is valued and considered critical for the retail company. It is because the company is owned and run by the employees. The firm actively involves them in all matters by inviting them in councils, committee, and meetings conducted by the organization. The resolutions are effectively communicated to them to achieve a common goal that is development and growth.

The Waitrose shops are one of the stakeholders of the retail firm. At the same time, it ensures that their suppliers are creative enough to suit the goal of the company. According to Jahanshahi et al. , Technology spearheads delivery of services to buyers (1). The firm strives at embracing innovation in all its operations, and the suppliers can enhance it. Another important stakeholder of the organization is the community. As a result, John Lewis has put the needs of the consumers in the front line. The company has recognized the significance of offering quality services to their essential asset. It strives to maintain and improve its relations with the consumers. The company uses some techniques in ensuring that they satisfy their clients.

One of the ways that the company manages its customers’ satisfaction is feedback handling. Nowadays, people prefer conducting their purchases over the internet at the convenience of their homes. The buyers can order what they want in a few single steps on the website. It makes it easy and attractive for the buyers to interact and conduct purchases online. The company also ensures that it has appropriate stuff to handle their consumers. John Lewis employs the most qualified personnel with high levels of skills as they interact with the consumers. Most of the rival’s undertakings regarding service delivery are transferable and is vital for the organization. Having such watchdog activities ensures that the firm is ahead of others in handling and winning other consumers.

Additionally, the company focuses on the feedback from the consumers in trying to understand their wants. The company believes that the suggestions and responses from their valued customers are essential for its prosperity. In all of its physical stores, there are qualified employees ready to serve their visitors. However, there are conditions in which has to be met to facilitate the activity. The return should be made in between 35 days of purchase and must be unused (John Lewis). The company has allowed the profits to be made at any of their shops across the country. The refunds or exchange would then be applied accordingly within a short period. Additionally, the business offers after sales services for the consumers such as shipping of the products.

I have some strengths as well as weaknesses regarding how John Lewis can handle customers effectively. Some areas need to be improved on so that the company can serve clients in the best way possible. Feedback is regarded as the responses and suggestions from the consumers. It can be before or after the use of specific products or services. One of my strengths is the acknowledgment of the aspect. It leads to the sharing of ideas on how to appropriately serve the consumers both online and physically. Thus, I need to work on my socializing aspect at a given workplace to improve my skills. I can tackle such an element by creating more time of hanging out with the colleagues both in and outside the classroom.