Hospitality supervision and training skills

This is important in helping them identify problems as they arise and act upon them accordingly. This report will consider the current state of Courthouse Hotel and address the main issues that should be considered by the supervisor in planning for the German delegation’s visit. This includes the required skills and the techniques of motivation that can be used to enhance team performance within the department. Besides, the report also addresses the concerns for likelihood of not meeting the required performance standards as well as make recommendations on how this issue can be addressed. QUESTION ONE Main issues to be considered Human resource department is very important in virtually every organization. Since the case study presents a high need to retain the employees for the expected German guests, the employees need to be motivated in order to effectively deliver their services.

The other central concern would be that of hiring new staff, in line with the cost dynamics. Since the hotel is advanced to a four star, there is the obvious need for more employees. This does not only stop at this, but other employees need to be hired on temporary basis too, to bridge the existing gaps that may be available. In this case, the hotel predicted an increase of 60 % in trade as a result of the convention Centre that was coming up. In this case, the need to understand German culture is very crucial in their effectiveness in service experience. Change management is another important aspect in the new four star hotel. Since there are a lot of adjustments that come with the refurbishment, such as the need to change the shifts to cover 24 hours, the staff should be educated on the need for change, and how to handle it.

In conclusion, there are a lot of issues that need to be addressed when it comes to refurbishments and changes that they attract in the long run. Therefore, the supervisor should be very sensitive in picking up issues that really matter in such instances. Theory X it is grounded on the premise that people dislike work naturally, as such they need some kind of micro management to do well (Northouse 2018). In this kind of leadership, the supervisor is likely to embrace authoritative leadership style. On the other hand, theory Y presumes employees to be self-motivated, and very willing to work. In this kind of leadership, the leader is likely to embrace the participative approach. It is therefore important for the supervisor to understand the staff, and accord the appropriate leadership style.

This can emanate from the client’s side, or even from within. Supervisors are core in harnessing the best out of the employees, and as a result, they need to be key to the tiniest details. Good interpersonal skills are important in every sphere of interaction. Supervisors are so in touch and very close with the employees. This calls for good relationship building, creating a friendly environment at work. Every employee needs to be motivated in order for enhance their job satisfaction. Cases of lack of morale, absenteeism and poor performance have closely been tied to lack of motivation. In order to avoid related undesirable instances, managers should understand the source of motivation for an employee, whether internal or external, so as to meet their needs.

A positive work environment is important in every workplace. It should be in the interest of every employer to ensure that the employees work in a conducive environment, as this leads to higher productivity. Incentives differ as they can take both the financial or non-financial aspects. In this way, financial incentives take monetary form including pay rise, bonuses and profit sharing just to mention but a few. On the other hand, non-financial incentives are not directly related to money. They include prizes, recognition, vacations, among others. In so far as setting reasonable and achievable goals is concerned, supervisors are called upon to remain as realistic as possible. , Devine, K. and Turner, M. Organizational behavior. Wiley Encyclopedia of Management, pp. Judge, T.

, Frese, M. and Johnson, R. E. Motivation related to work: A century of progress. Journal of Applied Psychology, 102(3), p. Strategic staffing and small‐firm performance. Human resource management, 55(4), pp. QUESTION TWO Actions to be taken Court house hotel is presented with a situation whereby refurbishment, changes and adjustments are taking place. At this very time, issues arise concerning German, high-end guests. This means that they are faced with the situation of meeting the expectation in terms of service experience, alongside maintaining positive publicity. These solutions should further be scrutinized, in an effort to gauge their applicability in the said situation (Morrison 2016). This is a very key component as it helps the supervisor arrive at the best solution that will address both the presenting and the underlying problems.

Problem solving is a very important process, with different stages, that need to be followed to the letter. The ability of the supervisor to effectively solve problems places him at a better position to channel every effort toward the defined goal. Challenges are evident in virtually every sphere of life. The supervisor should also be focused on ensuring there is clarity of goals in an effort to implement the change (Evans 2015). People should be very conscious of what to thrive for, and the direction they are taking. In this way, they are aware of where to channel their efforts, to realize the set objectives. The work ethics and norms should be defined accordingly, with a defined progression plan. This is very important in the second stage of the model, where the actual implementation is required.